Support

Alpha Net offers end-to-end integrated enterprise application solutions. With this we allow the clients to improve their overall business metrics by utilizing a balance of onshore and offshore resources to minimize costs, while maximizing value. Alpha Net’s sole objective is to provide quality services to clients and earn their high level satisfaction. To achieve this, Alpha Net also offers its clients the option of financially putting a defined portion of the service fees at risk towards the successful implementation of the jointly agreed business case.

Onsite Support

• We provide skilled functional and technical staff and business analysts to support your Oracle applications and associated customizations and interfaces. You will receive an Oracle Apps Subject Matter Expert (SME) who understands your business, applications and associated IT infrastructure. Your SME will become your single point of contact and support your applications by leveraging a global team of Oracle experts and our Oracle knowledge base.

Offshore Support

• We enable your team to focus on value-added activities that drive growth and innovation for maximum benefits from your IT investment. We can also assist you in niche areas where you may need the expertise. We use an innovative and flexible approach to maintaining and improving your Oracle Applications, truly extending your solution’s lifecycle.
• Our extended offshore team provides the same service as an outside consultant for a fraction of the cost, with substantial savings. In addition, you can correctly predict your cost and efficiently manage your IT budget. And you can balance your project priorities by choosing services on demand (when and for how long you need them).

Remote Offsite

• Remote Support is an interesting concept since it doesn’t involve any cost of hiring a full fledged resource to solve support problems. There are small scale concerns which require support on a need basis and are really a phone call away from calling our expert panel and stating the support request. The call would get routed to one of our experts in that discipline and the customer requiring support would immediately call and respond to the support call. We can make it support solution based on feedback given by the user. Incase the support ticket gets resolved successfully, this becomes chargeable.

Blended

• A combination of one or two or all of the above models many times becomes a better choice to choose from based on client needs. A composite model many times helps many to decide what could be a better model to economize on time, travel and effort.
• A blended offering of high quality business consulting onsite with impeccable technology implementation offsite. many times is the secret.

Training

Is Training a Part of your ERP Execution Plan?

• A comprehensive training program is a critical success factor for Enterprise Resource Planning (ERP) projects. A process-oriented approach that aligns end user training programs with implementation objectives enhances the adoption rate of ERP.
• A systematic analysis of the training needs of the organization is the starting point for an ERP training program. Our expert proposes a gap analysis of 'as-is' and 'to-be' skills of end users for business transformation initiatives.

Onsite Training

• Need to train a team of people affordably? We can deliver any classroom course in a private format - at your facility or ours. This saves you money by eliminating travel and hotel expenses. You also enjoy greater flexibility, more control and thus stronger results.
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  Our private/onsite training offerings include:
  • Customized content
  • Planning and design
  • Course materials and equipment
  • Optional instructor mentoring
  • Training for a small or large groups of students

ILT (Instructor Led Training)

• Instructor-led online courses (ILO) are taught by a live instructor on a specific day and time. Most courses are exactly the same as their classroom equivalent, including the course duration, content and student materials.
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  Here is what you need to know:
  • You receive the course materials in advance
  • To participate on the day of the class, all you need is a broadband Internet connection. This allows you to connect to a virtual classroom where you can interact directly with the instructor and your peers.