Managed Services (MSP)

Managed Services is a defined set of services as agreed between a service provider and its Customer and offload routine operations to be managed efficiently and yet retain accountability.

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Your systems need to work even when you’re asleep. Rest easy knowing that Alpha Net’s managed services team is always keeping an eye on your infrastructure and ready to take action if a problem arises.

The big differential for managed services is our on-site or on-line management of the services. We build coordination and oversight into the process to ensure that we deliver on our promise.

By using Alpha Net managed services, companies are focussing resources on their core products and systems.

Values & Culture

Alpha Net Managed Services

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How We Do Business

  1. Recruitment, Technical Screening, Organize Meet n Greet, Selection and Delivery Monitoring performances
  2. Accountability – Time and Deliverables Management
  3. Onsite Engagement Manager
  4. Training and Orientation – based on the need
  5. Onsite, Offshore, Remote, Blended Delivery Models
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Engineering Management

  1. A team of Application Engineers involved in monitoring and supporting business applications
  2. Constant Production support in the form of bug fixes, end-user support, system error fixes, and enhancements that are identified and acted upon
  3. Maintain Rotational On-call support across global locations and time zones.
  4. Efficient use of Helpdesk and support tools and layout norms for tagging, approvals, and change control mechanisms and serve as audit trails.
  5. Manage communication with appropriate teams including extended teams using the right communication methods acceptable to customers
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Performance Measurement and Metrics

  1. Report on fixes moved on a weekly, monthly quarterly basis to support leadership
  2. Develop metrics and Generate reports that are simple to read and offer the right information to measure efficiency
  3. Open backlog
  4. Mean time to close
  5. Track-wise weekly trends
  6. Owner-wise task trends
  7. SLA management and measurement

Managed Services Model

The big differential for managed services is our on-site or on-line management of the services. We build coordination and oversight into the process to ensure that we deliver on our promise.

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